Privacy Policy

Who We Are

Rick's Diesel & Auto Repair LLC ("we," "us," or "our") is a veteran-owned heavy and medium-duty diesel truck repair shop located in Texas. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at rickdieselandautorepair.com, call our shop, or interact with our services.

Information We Collect

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, phone number, and email address when you call our shop, submit a service request, fill out our online booking form, or apply for a job through our careers page.
• Vehicle Information: Year, make, model, engine type, mileage, VIN, and descriptions of mechanical issues when you request service.
• Photos: Images of your vehicle, engine bay, dashboard lights, or VIN plate that you upload through our photo submission form.
• Employment Information: Experience, certifications, availability, and other details submitted through our careers application form.
• Call Recordings: Phone conversations with our AI receptionist and recruiting systems may be recorded for quality assurance and service accuracy.

How We Use Your Information

We use the information we collect to:

• Schedule and manage service appointments for your vehicle
• Diagnose and repair your truck based on the information and photos you provide
• Send you service-related notifications via SMS text message, including:
  • Photo upload links so you can submit images of your truck issue
  • Appointment confirmations and reminders
  • Pickup notifications when your vehicle is ready
  • Post-service follow-ups and review requests
  • Preventive maintenance reminders based on your service history
  • Follow-ups on recommended work that was declined
• Process job applications and conduct phone screenings for open positions
• Communicate with you about your service, account, or application
• Improve our services and customer experience

SMS Text Messaging

Rick's Diesel & Auto Repair LLC sends service-related SMS text messages to customers who consent. These messages are transactional and directly related to the service you requested, including: photo upload links, appointment confirmations and reminders, pickup notifications when your vehicle is ready, post-service follow-ups and review requests, preventive maintenance reminders, and follow-ups on recommended work that was declined.

How We Obtain Your Consent

We collect consent to send SMS messages through the following methods:

• Verbal consent during a phone call: When you call our shop at (361) 313-7621, our receptionist collects your phone number and informs you that you will receive service-related text messages including photo upload links, appointment updates, and pickup notifications. By providing your phone number and agreeing during the call, you consent to receive these messages.
• Online form submission: When you submit your phone number through our online booking form at rickdieselandautorepair.com/#booking or our contact form, you check a consent box agreeing to receive service-related text messages as described in this Privacy Policy and our Terms of Service.

Message Frequency & Costs

Message frequency varies based on service activity. You will typically receive 1-5 messages per service visit. We do not send marketing or promotional text messages. Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out & Help

You can opt out at any time by replying STOP to any text message. After opting out, you will receive a confirmation message and no further texts will be sent. Reply HELP for support information, or contact us at (361) 313-7621.

Consent to receive text messages is not a condition of purchasing any service. You may request service without opting into text messages by informing our receptionist during your call.

How We Protect Your Information

We implement reasonable administrative, technical, and physical security measures to protect your personal information. Your data is stored in secure, access-controlled systems. We do not sell, trade, or rent your personal information to third parties.

Third-Party Services

We use the following third-party services to operate our business:

• Twilio: For sending SMS text messages related to your service
• Retell AI: For our AI-powered phone receptionist and recruiting systems
• Airtable: For managing service records and customer information
• Google Drive: For storing photos you upload of your vehicle
• Cal.com: For online appointment scheduling

These services have their own privacy policies and we encourage you to review them. We only share the minimum information necessary for these services to function.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Service records are retained for the duration of our business relationship and as required by applicable law. Job application data is retained for up to one year after the application date.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS text messages at any time by replying STOP

To exercise any of these rights, contact us at (361) 313-7621 or email us at the address provided on our website.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Rick's Diesel & Auto Repair LLC
Phone: (361) 313-7621
Website: rickdieselandautorepair.com